Only Priority Mail Express from USPS is guaranteed. If USPS fails to deliver Express shipments on time (as defined on USPS.com), the cost of the shipping label may be refunded upon request. Standard First Class and Priority services provide estimated delivery windows but are not guaranteed.

Yes. Along with your return, we can provide a Notice to Postmaster / Statement of Compliance confirming the legality of hemp shipments under the 2018 Farm Bill.

Shipping Insurance is included with every order unless otherwise opted out of.

If Shipping Insurance is removed from the cart – the order is not protected against perils in transit such as Damage, Loss, or Theft. While Shipping Insurance is not required – we do highly encourage customers to keep the Insurance just in case of a peril in transit.

Yes. Orders over $100 qualify for free USPS Priority Mail shipping through our BT_VIP Shipping Program.

Yes. All Black Tie CBD products are federally legal under the 2018 Farm Bill and contain less than 0.3% Delta-9 THC. Packages are shipped with compliance documents to ensure lawful interstate transportation.

Unfortunately, we do not ship outside of the United States. We currently ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses.

To initiate a return, simply contact our support team at support@blacktiecbd.net within 30 days of purchase. We’ll provide instructions and confirm eligibility.

Once your return is received and inspected, refunds are typically issued within 2–5 business days to your original payment method.

Orders are processed as quickly as possible, typically within 6–72 hours. Tracking information is sent by email as soon as your order has shipped. Orders placed after 10:00 AM PST on Saturday ship the following Monday (excluding holidays).

Black Tie 30-Day Satisfaction Guarantee

At Black Tie, we stand proudly behind the quality of our products and want every customer to feel confident in their purchase. That’s why we offer a 30-Day Satisfaction Guarantee.

If you’re not completely satisfied, you may return eligible items within 30 days of purchase for a full refund of the product price (please note that shipping charges and shipping insurance are non-refundable).

Eligibility Requirements:

• Items must be unopened or minimally used. “Minimally used” is defined as no more than 10% of the product removed.
• The product must remain in its original packaging.
• Customers are responsible for the cost of return shipping. We strongly encourage using a carrier that provides a tracking number so both parties can monitor the parcel in transit.

Non-Refundable Items:

• Shipping charges from the original shipment.
• Shipping insurance.

Return Inspection: Black Tie reserves the right to inspect all returned items. Returns may be denied if:

• The product is not in the same condition as it was received (excessively handled, broken apart, altered, or damaged in any way).
• More than 10% of the product is missing.
• More than 30 days have passed since the purchase date.

If a return is approved, refunds will be issued for the product cost only and credited back to the original payment method.

We currently ship orders using both USPS and UPS services. Available methods include:

• UPS Next Day Air (delivery by the next business day)
• UPS 2nd Day Air (delivery within 2 business days)
• USPS Priority Mail Express (1–2 business days, guaranteed)
• USPS Priority Mail (1–3 business days)
• USPS First Class Mail (3–5 business days)
• Free USPS Priority Mail on orders over $100 (BT_VIP Shipping)

All returns should be shipped to:

BT CBD Corp 7715 Gorman Drive Browns Summit, NC 27214

Absolutely. All orders are professionally and discreetly packaged. The parcels are unbranded, and every shipment includes a Thank You card containing a QR Code pointing toward our compliance paperwork including a “Notice to Law Enforcement” citing the Farm Bill and compliance regulations. All products have a QR code that leads to the Certificate of Analysis (COA) for that specific product. No invoices or billing documents are included.

Yes. Subscriptions are fully customizable through the customer portal. You can:

• Swap or remove products
• Change product quantities
• Edit shipping dates or addresses
• Pause or cancel at any time

Promo codes cannot be combined with the standard 18% subscription discount. However, Black Tie occasionally runs specials that increase subscription savings up to 25% on select items.

Yes. All subscriptions include an 18% Discount off of regular retail price (one-time purchase). The discount applies for the entire duration of the subscription on every automatic recurring order. This ensures the automatic recurring deliveries of your favorite products at the best price.

Subscriptions ship on a recurring schedule that you control through the Manage Subscriptions portal. Customers may choose or adjust shipping frequency at any time.

All subscription preferences can be managed directly in the Manage Subscriptions portal (link available in your customer account dashboard and confirmation emails).

All products are available for subscription except branded merchandise (e.g., stickers, shirts, hats).

Yes. Black Tie CBD proudly partners with retailers, dispensaries, and distributors through our wholesale program.

Simply complete our Wholesale Registration Form and provide the following documents:

• A valid business license and/or seller’s permit
• IRS Form SS-4 (FEIN letter)
• Business name, location, and contact information
• A short description of your business (e.g., retail, spa, dispensary, distributor)

Once all documents are received, wholesale applications are typically reviewed and approved within 1-3 business days.

All requirements, terms, and wholesale pricing details are provided after approval. To begin, submit the registration form and our team will guide you through the next steps.