FAQ – Frequently Asked Questions
Shipping & Refunds
Orders are processed as quickly as possible, typically within 6–72 hours. Tracking information is sent by email as soon as your order has shipped. Orders placed after 10:00 AM PST on Saturday ship the following Monday (excluding holidays).
We currently ship orders using both USPS and UPS services. Available methods include:
- UPS Next Day Air (delivery by the next business day)
- UPS 2nd Day Air (delivery within 2 business days)
- USPS Priority Mail Express (1–2 business days, guaranteed)
- USPS Priority Mail (1–3 business days)
- USPS First Class Mail (3–5 business days)
- Free USPS Priority Mail on orders over $100 (BT_VIP Shipping)
Only Priority Mail Express from USPS is guaranteed. If USPS fails to deliver Express shipments on time (as defined on USPS.com), the cost of the shipping label may be refunded upon request. Standard First Class and Priority services provide estimated delivery windows but are not guaranteed.
Yes. Orders over $100 qualify for free USPS Priority Mail shipping through our BT_VIP Shipping Program.
Shipping Insurance is included with every order unless otherwise opted out of.
If Shipping Insurance is removed from the cart – the order is not protected against perils in transit such as Damage, Loss, or Theft. While Shipping Insurance is not required – we do highly encourage customers to keep the Insurance just in case of a peril in transit.
Absolutely. All orders are professionally and discreetly packaged. The parcels are unbranded, and every shipment includes a Thank You card containing a QR Code pointing toward our compliance paperwork including a “Notice to Law Enforcement” citing the Farm Bill and compliance regulations. All products have a QR code that leads to the Certificate of Analysis (COA) for that specific product. No invoices or billing documents are included.
Yes. All Black Tie CBD products are federally legal under the 2018 Farm Bill and contain less than 0.3% Delta-9 THC. Packages are shipped with compliance documents to ensure lawful interstate transportation.
Black Tie 30-Day Satisfaction Guarantee
At Black Tie, we stand proudly behind the quality of our products and want every customer to feel confident in their purchase. That’s why we offer a 30-Day Satisfaction Guarantee.
If you’re not completely satisfied, you may return eligible items within 30 days of purchase for a full refund of the product price (please note that shipping charges and shipping insurance are non-refundable).
Eligibility Requirements:
- Items must be unopened or minimally used. “Minimally used” is defined as no more than 10% of the product removed.
- The product must remain in its original packaging.
- Customers are responsible for the cost of return shipping. We strongly encourage using a carrier that provides a tracking number so both parties can monitor the parcel in transit.
Non-Refundable Items:
- Shipping charges from the original shipment.
- Shipping insurance.
Return Inspection: Black Tie reserves the right to inspect all returned items. Returns may be denied if:
- The product is not in the same condition as it was received (excessively handled, broken apart, altered, or damaged in any way).
- More than 10% of the product is missing.
- More than 30 days have passed since the purchase date.
If a return is approved, refunds will be issued for the product cost only and credited back to the original payment method.
To initiate a return, simply contact our support team at support@blacktiecbd.net within 30 days of purchase. We’ll provide instructions and confirm eligibility.
All returns should be shipped to:
BT CBD Corp 7715 Gorman Drive Browns Summit, NC 27214
Yes. Along with your return, we can provide a Notice to Postmaster / Statement of Compliance confirming the legality of hemp shipments under the 2018 Farm Bill.
Once your return is received and inspected, refunds are typically issued within 2–5 business days to your original payment method.
Unfortunately, we do not ship outside of the United States. We currently ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses.
Subscription
Yes. All subscriptions include an 18% Discount off of regular retail price (one-time purchase). The discount applies for the entire duration of the subscription on every automatic recurring order. This ensures the automatic recurring deliveries of your favorite products at the best price.
All products are available for subscription except branded merchandise (e.g., stickers, shirts, hats).
Promo codes cannot be combined with the standard 18% subscription discount. However, Black Tie occasionally runs specials that increase subscription savings up to 25% on select items.
Subscriptions ship on a recurring schedule that you control through the Manage Subscriptions portal. Customers may choose or adjust shipping frequency at any time.
Yes. Subscriptions are fully customizable through the customer portal. You can:
- Swap or remove products
- Change product quantities
- Edit shipping dates or addresses
- Pause or cancel at any time
All subscription preferences can be managed directly in the Manage Subscriptions portal (link available in your customer account dashboard and confirmation emails).
Wholesale
Yes. Black Tie CBD proudly partners with retailers, dispensaries, and distributors through our wholesale program.
Simply complete our Wholesale Registration Form and provide the following documents:
- A valid business license and/or seller’s permit
- IRS Form SS-4 (FEIN letter)
- Business name, location, and contact information
- A short description of your business (e.g., retail, spa, dispensary, distributor)
Once all documents are received, wholesale applications are typically reviewed and approved within 1-3 business days.
All requirements, terms, and wholesale pricing details are provided after approval. To begin, submit the registration form and our team will guide you through the next steps.
THC-A Flower
All (THC dominant) Cannabis is naturally high in THC-A. THC-A is the acidic precursor to THC Delta-9 and naturally forms before Delta-9 during the lifecycle of the cannabis plant. THC-A also converts to THC Delta-9 through Decarboxylation or heat.
THC-A is non-psychoactive in its raw state but can induce a "high" once decarboxylated into THC.
Yes, through the process of decarboxylation, THCA can convert into THC Delta-9, which is psychoactive. Therefore, after undergoing decarboxylation, THC-A flowers will produce euphoric effects when combusted (smoked).
Decarboxylation is a chemical process that occurs when cannabis is heated, either by smoking, vaporizing, or baking. This process converts non-psychoactive cannabinoids, such as THC-A (tetrahydrocannabinolic acid), into psychoactive cannabinoids, such as THC (tetrahydrocannabinol).
In the case of marijuana, THC-A is the acidic precursor to THC. THC-A does not have psychoactive effects on its own. Still, when exposed to heat through decarboxylation, it loses a carboxyl group (COOH) and becomes THC, the psychoactive compound responsible for the "high" associated with marijuana consumption.
Decarboxylation typically occurs when cannabis is heated to a certain temperature, usually around 220°F to 240°F (104°C to 115°C), for a specific amount of time. This process activates the cannabinoids present in the plant material, making them available for absorption by the body when consumed.
In summary, decarboxylation is essential for unlocking the full potential of marijuana's psychoactive effects by converting THC-A into THC Delta-9 through the application of heat.
Decarboxylation rate refers to the efficiency at which THC-A (tetrahydrocannabinolic acid) converts into THC (tetrahydrocannabinol) Delta-9, a psychoactive compound, under specific conditions such as heat. The formula to calculate the amount of THC Delta-9 produced from THC-A during decarboxylation is:
Total Potential THC = THC Delta-9 + THC-A in percentage (Conversion Rate)
Given that the conversion rate is 0.877, let's use an example where we have a flower containing 30% THC-A:
Total Potential THC = .2 + 30% (0.877)
Total Potential THC = 26.51%
So, when the flower containing 30% THC-A undergoes decarboxylation with a conversion rate of 0.877, it would produce approximately 26.31% THC Delta-9.
THCA is being studied for its potential health benefits, which may include anti-inflammatory, neuroprotective, and anti-emetic properties. However, more research is needed to fully understand its effects and benefits.
THCA can be consumed in various forms such as raw cannabis, THCA tinctures, and concentrates. It can also be ingested in juices, smoothies, or added to salads. For those who want the benefits of THCA without the psychoactive effects of THC, it's important to avoid heating the product.
Yes it turns into Delta-9 when smoked. When THC-A flower is exposed to heat, such as through smoking, vaping, or cooking, decarboxylation occurs, converting THC-A into its active form, Delta-9 THC. This process enables the psychoactive effects associated with cannabis consumption.
THCA is non-psychoactive, meaning it does not produce a high. THC, on the other hand, is psychoactive. THCA converts to THC through a process called decarboxylation, which occurs when cannabis is heated (e.g., smoking, vaping, or cooking).
THC-A flower generally faces fewer legal restrictions. Its non-psychoactive nature and lower THC content often place it in a category with more lenient regulations. However, it is still advisable to research and understand the specific legal framework surrounding THCa flower in one's jurisdiction, as regulations can differ.
If you're a frequent user, buying by the pound can be more cost-effective. For casual users or first-timers, buying by the ounce is a better option. Compare prices and consider your usage before deciding.
THC-A in its raw form doesn't cause a high and avoids the potential side effects of THC, like anxiety and paranoia. This makes it a better sleep aid for those who experience unpleasant effects from THC.
THC-A in its raw form is generally legal under federal law, but state laws vary. Check your state’s cannabis regulations before purchasing. At Black Tie CBD, our THCa products are third-party tested for safety and quality.
THC-A converts to THC and is psychoactive when heated, while THCv has a similar structure but produces a weaker high. THCa can be used raw for non-psychoactive benefits or smoked for psychoactivity, whereas THCv’s effects are mild even at higher concentrations.
THC-A can induce euphoria when heated and transformed into THC, while CBD remains non-psychoactive regardless of processing. THC and THCA are psychoactive once activated, whereas CBD does not produce intoxicating effects even in strains with trace amounts of THC.
Side effects of THCA are unlikely in its raw form but may appear once it converts to THC through decarboxylation, similar to THC's effects.
Need help? We’re here for you, and ready to answer your questions.
Guarantee
$100+
Returns
Trial